Ropes & Gray is a preeminent, global law firm. The firm has been ranked in the top-three on The American Lawyer's prestigious "A-List" for seven years and is ranked #1 on Law.com International's "A-List" in the U.K. - rankings that honor the "Best of the Best" firms.

The firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government in Boston, Chicago, Dublin, Hong Kong, London, Los Angeles, New York, San Francisco, Seoul, Shanghai, Silicon Valley, Singapore, Tokyo and Washington, D.C.

The firm has consistently been recognized for its leading practices in many areas, including asset management, private equity, M&A, finance, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring.

Ropes & Gray is an equal opportunity employer.

The Revenue Support Coordinator plays a critical role in the revenue cycle of the firm by providing support to the revenue staff.  The Coordinator will be responsible for handling overflow revenue requests as well as overseeing their own Partner's book of business.

1. Monitors multiple revenue mail-boxes and responds in a timely fashion:
   • Assists billers with the production or distribution of invoices/proformas
   • Identifies appropriate recipient (billing coordinator or other departments); forwards when appropriate
   • Provide clients and attorneys with invoice copies
   • Gathers client required auxiliary documentation from various data sources
   • Responds to information requests from lawyers, clients and administrative staff related to revenue items
   • Performs edits and transfers indicated on proformas
   • Assists with e-billing functions as needed
2. Billing and or Credit Control responsibilities which will include all aspects of billing/collections for an assigned billing responsible lawyer or group of lawyers
3. Oversee implementation of clients transitioning to electronic billing:
   • Maintain database of new e-billed clients 
   • Update Guidelines UDF(s) on the initial set up
   • Coordinate with client on the new set up
   • Create and edit task and activity code lists (non e-billed and e-billed clients)
4. Assist with updating and maintaining status and tracking notes on rejected invoices
   • Access outside vendor sites to retrieve/update the reason on rejected invoices
   • Assist billers with resolutions on rejected invoices
5. Record tasks on external spreadsheet for upper management report
6. Create LEDES files for clients who are not electronically submitted but require a LEDES formatted invoice.
7. Proactively make recommendations on internal process improvements to maximize productivity and workflow in all aspects of the billing and e-billing functions.
8. Assist  with new matter information to the various e-billing vendor websites
9. Assist with training of new team members
10. Assist client and partner requests for accrual information when needed
11. Assists with other related duties and projects as assigned

• Associates degree or higher in accounting, finance or business
• Must have a strong attention to detail
• Must be a team player with strong interpersonal skills
• The Revenue Support Coordinator must possess a high degree of confidence, professional maturity and demonstrate excellent oral and written communication skills
• Demonstrated ability to work in dynamic, multi-office environment
• Demonstrates exemplary customer service
• Demonstrates proficiency with MS Excel, Word and billing software
• Prioritizes, multiple tasks simultaneously and is flexible
• Demonstrates analytical skills, strong critical thinking and ability to spot problem areas and propose solutions
• Self directed with a strong work ethic; capable of working independently with limited supervision
• Ability to occasionally work outside of established business hours and adjust personal schedule to meet deadlines is required

Ropes & Gray is proud to offer a comprehensive Total Rewards package to our business support team members. The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture. The anticipated pay range for this role is $65,500 - $95,000 in the New York office, and $62,500 - $91,000 in the Boston office, which represents our good faith and reasonable estimate of the starting salary range at the time of posting. In addition, this role is eligible for a discretionary bonus based on performance. The actual offered rate for this position will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data and consideration of internal equity.

This position requires hybrid on-site presence as an essential function of the role. Consistent and predictable on-site presence is required for ongoing business continuity, professional development and effective collaboration with colleagues and management.