Ropes & Gray is a preeminent, global law firm. The firm has been ranked in the top-three on The American Lawyer's prestigious "A-List" for seven years and is ranked #1 on Law.com International's "A-List" in the U.K.—rankings that honor the "Best of the Best" firms.

The firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government in Boston, Chicago, Dublin, Hong Kong, London, Los Angeles, New York, San Francisco, Seoul, Shanghai, Silicon Valley, Singapore, Tokyo and Washington, D.C.

The firm has consistently been recognized for its leading practices in many areas, including asset management, private equity, M&A, finance, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring.

Ropes & Gray is an equal opportunity employer.

The Manager of CICC is responsible for ensuring the efficient and effective operations and conduct and maintenance of the client intake and conflicts functions, as well as the related database and systems of the firm. The Manager of CICC oversees the day-to-day operations of the firm’s Client Intake and Conflict Control (“CICC”) department, including the daily supervision of the CICC staff and the management of client intake and conflicts matters and processes in CICC. 

The Manager of CICC serves as an initial point of contact for department customers and staff, and oversees and assists in training firm personnel in conflicts and intake rules and procedures. These responsibilities include directly and indirectly managing supervisory, analyst, and other administrative staff responsible for processing of conflicts reports and new matter forms and information in connection with new business and lateral hires, as well as those responsible for performing various database and systems maintenance and management functions.   

ESSENTIAL FUNCTIONS:

• Directly manages the CICC Supervisor, CICC Supervisor – Laterals, the Conflicts Systems and Data Supervisor, and potentially others, and indirectly manages the day-to-day activities of 14 or more additional personnel, including Conflicts Analysts, the Conflicts Systems and Data team, and administrative personnel, in multiple domestic and overseas offices and locations, and across multiple time zones, including needs assessments, staff planning, workflow and work assignments, HR issues, trouble shooting, decision making and goal setting.
• Responsible for overseeing the hiring and training of new conflicts, systems and data, and administrative staff and the performance evaluation process, including conducting regular one-on-one sessions, and drafting and delivering periodic reviews. Responsible for staff personnel supervision and issues, including HR issues.  Works closely with the Director of CICC on departmental workforce planning, including short-, mid- and long-term workforce strategy.
• Provides outstanding customer service on behalf and as a face of the department, offering insight-driven recommendations to internal clients with the benefit of substantive experience and business savvy, and actively entertaining and negotiating internal client requests and demands on a range of issues with outcomes consistent with both client needs and departmental strengths and constraints.
• Oversees the processing of conflicts reports and new matter forms and information, overall intake processing, and conflicts checking and reporting.
• Monitors department workflow to ensure accurate and timely results; triages work to ensure timely delivery of urgent requests; runs conflict searches, as necessary to keep the department on track.
• Organizes and leads periodic staff and other meetings for CICC personnel.
• Assists on resolution of conflicts issues when elevated and as appropriate.
• Performs quality control to ensure that the conflicts, intake, and administrative operations of the department are in keeping with the needs of the firm and applicable policies and procedures.
• Works closely with senior CICC personnel on developing improved department processes, including the review and evolution of best practices and algorithms. Acts as a liaison between legal and non-legal staff to identify and assess process inefficiencies and provides recommendations on process improvements on intake and conflicts processing. 
• Identifies appropriate topics for staff education designs and executes related training on such topics and on overall department procedures.
• Understands firm IT and systems as they pertain to conflicts, ethical walls, and other issues relevant to the department, and assists the CICC Product Manager in the integration of existing and new systems with departmental operations. Works closely with the CICC Product Manager, other CICC personnel, and other firm departments, as appropriate, to implement upgrades, change orders, and solutions, including drafting of requirements, testing, training, and rollout.
• Organizes and monitors special projects within the department on intake, database, and process issues, as well as complex cross-departmental initiatives, programs, and problem-solving, including without limitation with respect to firm IT, systems, databases, protocols, best practices, training, and other areas that implicate multiple firm stakeholders; liaises and forges strong partnerships with other firm departments.
• Works closely with senior CICC personnel on long-term department strategy, review and reporting on internal metrics, and benchmarking against peer firms.
• Prepares and oversees implementation of the departmental budget and related budgeting processes, including expense accounting and control.
• Liaises with other firm departments on administrative, systems and conflicts issues; provides leadership and guidance for procedures and processes spanning different support staffing groups. Manages change transitions.
• Performs other work-related assignments and projects as required.

ESSENTIAL CAPABILITIES:

• Must be committed to the management, mentorship, and the provision of feedback and support to CICC personnel.
• Must demonstrate the ability to maintain strict confidentiality of the firm’s internal and personnel affairs.
• Must be highly attentive to detail.
• Able to work in a collaborative teamwork environment and able to share information, goals, opportunities, successes and failures with the appropriate parties.
• Able to plan, organize and carry out multiple related activities.
• Able to maintain a professional demeanor in all situations.
• Able to work effectively in a culturally and educationally diverse environment.
• Able to work effectively in a multi-office environment.
• Strong project planning, management and execution skills, including with respect to cross-departmental initiatives requiring consultation with different firm stakeholders.
• Must possess strong data management skills.
• Strong computer skills, including Microsoft Word, Excel and Outlook, and a demonstrable ability to learn any department specific software.
• Experience with conflicts software (such as inTapp or iManage Conflicts Manager) and other software suites customarily employed by large law firms required; familiarity with iManage products preferred.
• Able to interact effectively with all levels of personnel, including attorneys and staff.
• Must be flexible in order to respond quickly and positively to shifting demands.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

• Bachelor’s degree required.
• Three to five years of experience managing a conflicts, risk-management or similar function at a large law firm or similar organization.
• Five to seven years of experience working in a conflicts, risk management, or similar function at a large law firm or similar organization.

Ropes & Gray is proud to offer a comprehensive Total Rewards package to our business support team members. The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture. The anticipated pay range for this role is $133,500 - 201,000 in the Boston office, and $140,000 - $211,000 in the New York office, which represents our good faith and reasonable estimate of the starting salary range at the time of posting. In addition, this role is eligible for a discretionary bonus based on performance. The actual offered rate for this position will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data and consideration of internal equity.  

This position requires hybrid on-site presence as an essential function of the role. Consistent and predictable on-site presence is required for ongoing business continuity, professional development and effective collaboration with colleagues and management.