Ropes & Gray is a preeminent global law firm. The firm has been ranked in the top three on The American Lawyer's prestigious A-List for eight consecutive years and #1 on Law.com's UK A-List twice in the past three years—rankings that honor the "best of the best" law firms.

The firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government in Boston, Chicago, Dublin, Hong Kong, London, Los Angeles, New York, Paris, San Francisco, Seoul, Shanghai, Silicon Valley, Singapore, Tokyo and Washington, D.C.

The firm has consistently been recognized for its leading practices in many areas, including asset management, private equity, M&A, finance, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring.

Ropes & Gray is an equal opportunity employer.

This position is a senior level desktop engineer position within the IT department, responsible for the design, maintenance, and management of the firm's desktop systems and remote access farm.  Responsibilities include the design and maintenance of desktop management systems, the design and maintenance of our remote access farm, the design and maintenance of application distribution systems and methodologies, the specification and testing of workstation equipment, the development of workstation/laptop client processes and procedures, and the management of application upgrades and installations.

ESSENTIAL FUNCTIONS:

• Participate in the design, installation, and management of the desktop management systems.
• Participate in the design, installation, and management of the firm's remote access systems.
• Configure, test, and distribute new or upgraded applications and operating systems.
• Configure, test, and recommend new hardware platforms for workstations, laptops, and any necessary peripherals.
• Optimize performance of desktop and laptop computing experience for end users.
• Support and train department staff.
• Evaluate emerging technologies and recommend purchase, development, or enhancement of relevant hardware and software.
• Develop and document best practices, processes, and procedures related to all aspects of desktop support, software distribution, and desktop management.
• Work with other teams to support projects and initiatives.
• Assures knowledge transfer for new systems.
• Participate in the development and maintenance of the firm's disaster recovery plan.

OTHER RESPONSIBILITIES:     

• Performs other work-related duties as assigned.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:     

• Bachelor's degree or equivalent experience
• 7-10 years experience in enterprise desktop and network field
• Strong understanding of and experience with Microsoft operating systems
• Strong understanding of and experience with Citrix Presentation server / XenApp Technology. Including XenDesktop, Netscaler, EdgeSite, Application Profiler, Web Gateway, and core Terminal Services technology.

• Strong understanding of, and hands-on experience with, Azure cloud services and Intune management required.

• Strong understanding of and deep experience in packaging applications
• Knowledge and deep understanding of SCCM, Altiris, and/or other enterprise software distribution/management systems
• Strong understanding and experience with scripting, including PowerShell and VB
• Preferred certifications, not required:  MCSE
• Experience with Active Directory and GPOs/GPPs
• Strong scripting and application packaging skills
• Law firm or professional services experience preferred
• Strong verbal and interpersonal skills
• Strong analytical and problem solving skills
• Strong customer service skills
• Strong leadership skills
• Strong project management skills

ESSENTIAL CAPABILITIES:

• Must demonstrate the ability to maintain strict confidentiality of the firm's internal and personnel affairs.
• Ability to influence at all levels of the organization.
• Must be a self-starter who understands the details within a much larger content.
• Ability to work effectively in a culturally and educationally diverse environment.
• Ability to work in a teamwork/collaborative style and environment.
• Must be creative and flexible in order to respond quickly and positively to shifting demands and opportunities; ability to work under tight deadlines and handle multiple, detailed tasks.
• Must be a team-oriented person who can share information, goals, opportunities, successes and failures with the appropriate parties.
• Must be customer service focused with internal and external clients
• Ability to organize, plan, and carry out multiple related activities.
• Must pay attention to details and have the ability to follow up and follow through.
• Ability to work effectively in a multi-office environment.

Ropes & Gray is proud to offer a comprehensive Total Rewards package to our business support team members. The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture. The anticipated pay range for this role is listed below and represents our good faith and reasonable estimate of the starting salary range at the time of posting. In addition, this role is eligible for a discretionary bonus based on performance. The actual offered rate for this position will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data and consideration of internal equity.

• New York: $129,100- $196,900

This position requires hybrid on-site presence as an essential function of the role. Consistent and predictable on-site presence is required for ongoing business continuity, professional development and effective collaboration with colleagues and management.

Normal office environment.  Incumbent is expected to work the hours necessary to fulfill the responsibilities of the position.  The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.