Ropes & Gray is a preeminent global law firm. The firm has been ranked in the top three on The American Lawyer's prestigious A-List for eight consecutive years and #1 on Law.com's UK A-List twice in the past three years - rankings that honor the "best of the best" law firms.

The firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government in Boston, Chicago, Dublin, Hong Kong, London, Los Angeles, Milan, New York, Paris, San Francisco, Seoul, Shanghai, Silicon Valley, Singapore, Tokyo and Washington, D.C.

The firm has consistently been recognized for its leading practices in many areas, including asset management, private equity, M&A, finance, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring.

Ropes & Gray is an equal opportunity employer.

This is a temporary position within the IT department, responsible for managing the tickets, extensive troubleshooting, and management of desktop systems.  This would include Litera products, desktop management systems, application distribution systems and methodologies, specification and testing of workstation equipment, development of workstation/laptop client processes and procedures, and management of application upgrades and installations. 

ESSENTIAL FUNCTIONS:

• Manage all aspects of escalated tickets, including troubleshooting, routing to other team members and follow up/communication, with an emphasis on customer service.
• Work with vendors to resolve application or platform problems.
• Update templates and manage the Litera product suite.
• Assist with the design, installation, and management of the desktop management systems.
• The position is expected to stay current on all desktop related security issues, trends, and best practices including relevant security bulletins and current events.
• Testing, review and deployment of desktop security patches and other security related updates
• Test and distribute new or upgraded applications and operating systems.
• Configure and test workstations, laptops, and any necessary peripherals.
• Develop and document best practices, processes, and procedures related to all aspects of desktop environment, software distribution, and desktop management.
• Work with other teams to support projects and initiatives.

OTHER RESPONSIBILITIES:     

• Performs other work-related duties as assigned.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:     

• Bachelor degree and 5-7 years experience in desktop field
• Strong working knowledge of enterprise class security protection platforms
• Strong working knowledge of software and image distribution tools such as Microsoft SCCM and Intune
• Understanding of scripting and other automation methods
• Proficient in Microsoft Windows as a Service operating systems
• Understanding of the desktop’s role in an enterprise networked environment
• Strong verbal and interpersonal skills
• Strong analytical and problem solving skills
• Strong customer service skills
• Strong leadership skills

ESSENTIAL CAPABILITIES:

• Must demonstrate the ability to maintain strict confidentiality of the firm's internal and personnel affairs.
• Ability to influence at all levels of the organization.
• Must be a self-starter who understands the details within a much larger content.
• Ability to work effectively in a culturally and educationally diverse environment
• Ability to work in a teamwork/collaborative style and environment.
• Must be creative and flexible in order to respond quickly and positively to shifting demands and opportunities; ability to work under tight deadlines and handle multiple, detailed tasks.
• Must be a team-oriented person who can share information, goals, opportunities, successes and failures with the appropriate parties.
• Ability to organize, plan and carry out multiple related activities.
• Must pay attention to details and have the ability to follow up and follow through.
• Ability to work effectively in a multi-office environment.

The anticipated pay rate for this temporary role in New York is $47 - $71 per hour, which represents our good faith and reasonable estimate of the starting bill rate at the time of posting. The actual offered rate for this position will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, education, external market data and consideration of internal equity.

This position requires hybrid on-site presence as an essential function of the role. Consistent and predictable on-site presence is required for ongoing business continuity, professional development and effective collaboration with colleagues and management.